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Contact us by filling out the form below or calling your local NowRx. To refill or transfer a prescription, Tap Here.
CONTACT NOWRX PHARMACY SUPPORT
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Frequently Asked Questions
Get answers to NowRx’s most frequently asked questions or give one of our local pharmacies a call and we will be happy to assist you.
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How long does delivery take from NowRx?
Medication delivery from NowRx will arrive at your house within 3-4 hours of us receiving the prescription from your doctor. If you are transferring or refilling a prescription from another pharmacy, we will deliver the prescription within 3-4 hours of receiving the transfer from your current pharmacy.
If we receive a prescription outside of our normal business hours, we will deliver it the following business day.
In some cases, there may be delays if your insurance company requires prior authorization or if you require a rare medication that we do not typically carry in stock. In these situations, we will notify you as soon as possible and do everything we can to find a solution!
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Does NowRx charge more to cover free delivery?
No, NowRx never raises the cost of your medication to offset delivery costs.
For prescriptions paid for through insurance, your copay is set by the insurance company and will generally be the same regardless of the pharmacy you use.
For prescriptions paid for without insurance, our cash pricing is competitive with or lower than competing pharmacies.
Additionally, anytime we receive a prescription our software automatically searches for drug coupons and applies them if it will lower your out of pocket costs, which has saved NowRx customers over $1.5M in the past year.
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How does NowRx make money?
NowRx makes the majority of its revenue like every pharmacy or healthcare service – reimbursement from insurance and copays from the patient. We also offer a monthly subscription service called NowRx Gold and charge a small fee ($7.99) for expedited deliveries and ($3.99) convenience deliveries.
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How is NowRx different than mail pharmacy?
Unlike mail order pharmacies:
- NowRx has physical pharmacies local to every area we service.
- NowRx employees deliver all medications (opposed to using 3rd parties like USPS)
- NowRx deliveries arrive within hours as opposed to mail services which can take 3-14 days.
- NowRx delivers both controlled and refrigerated medications for no additional charge
- NowRx always has a live pharmacy team member available to answer your questions.
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What insurance plans does NowRx take?
NowRx Pharmacy accepts all major insurance plans except Kaiser Permanente. We also offer non-insurance pricing that is competitive with or lower than even leading discount drug cards like GoodRx.
Get in Touch
For medication refills, transfers, or new prescriptions please use our online transfer form at nowrx.com/refill-and-transfer-prescriptions/