Surescripts 2020 White Coat Award Finalist (Highest Accuracy)
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Frequently Asked Questions

Need some help? Check out our frequently asked questions below or submit a question for our pharmacy team.

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Top Frequently Asked Questions

What is NowRx Pharmacy?
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Q.
What is NowRx Pharmacy?
A.

NowRx is a retail pharmacy just like any CVS or Walgreens, except instead of customers coming into the store to pick up their medications, we deliver it in hours free of charge. We have physical locations local to every area we service and offer the same services as a traditional retail pharmacy.

How does NowRx prescription delivery work?
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Q.
How does NowRx prescription delivery work?
A.

The prescription delivery process is simple with NowRx Pharmacy.

  1. You or your doctor sends a prescription to NowRx (we accept ePrescribe, fax, or calls)
  2. We call you to confirm the prescription, collect your copay, and set up a delivery time.
  3. A pharmacy employee delivers the prescription in a few hours free of charge.
How is NowRx different than a mail-order pharmacy?
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Q.
How is NowRx different than a mail-order pharmacy?
A.

Unlike mail order pharmacies:

  • NowRx has physical pharmacies local to every area we service.
  • NowRx employees deliver all medications (opposed to using 3rd parties like USPS)
  • NowRx deliveries arrive within hours as opposed to mail services which can take 3-14 days.
  •  NowRx delivers both controlled and refrigerated medications for no additional charge
  • NowRx always has a live pharmacy team member available to answer your questions.
How does NowRx make money?
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Q.
How does NowRx make money?
A.

NowRx makes money like all pharmacies and healthcare services – reimbursement from insurance and copays from the patient.

Does NowRx charge more to cover delivery costs?
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Does NowRx charge more to cover delivery costs?
A.

No, NowRx never raises the cost of your medication to offset delivery costs.

For prescriptions paid for through insurance, your copay is set by the insurance company and will generally be the same regardless of the pharmacy you use.

For prescriptions paid for without insurance, our cash pricing is competitive with or lower than competing pharmacies.

Additionally, anytime we receive a prescription our software automatically searches for drug coupons and applies them if it will lower your out of pocket costs, which has saved NowRx customers over $1.5M in the past year.

How can NowRx afford to deliver in hours for free?
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Q.
How can NowRx afford to deliver in hours for free?
A.

NowRx has proprietary software and technology inside each pharmacy which increases efficiency and reduces costs considerably. This allows nowrx to operate at about 1/100th the cost of a traditional retail pharmacy like CVS or Walgreens.

We then use these savings to provide customer benefits like free delivery in hours, better customer service, and better cash pricing.

What insurance plans does NowRx accept?
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Q.
What insurance plans does NowRx accept?
A.

NowRx Pharmacy accepts all major insurance plans except Kaiser Permanente. We also offer non-insurance pricing that is competitive with or lower than even leading discount drug cards like GoodRx.

Where does NowRx Pharmacy offer prescription delivery?
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Q.
Where does NowRx Pharmacy offer prescription delivery?
A.

NowRx Pharmacy has physical pharmacy locations throughout California and Arizona. We offer free prescription delivery in hours to these cities and surrounding areas.

Customers and doctors are also more than welcome to stop by these physical locations to fill a prescription or ask our pharmacist a question.

To view our locations and service area maps please visit https://nowrx.com/locations/

What medications does NowRx Pharmacy deliver?
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What medications does NowRx Pharmacy deliver?
A.

NowRx Pharmacy offers delivery of over 250 prescriptions including controlled and refrigerated medications. We also offer delivery of common over the counter medications and supplements like Tylenol, Vitamin D, etc.

We do not offer compounding at this time.

Can I manage a family member or loved one’s prescriptions?
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Q.
Can I manage a family member or loved one’s prescriptions?
A.

NowRx allows you to set a head of household or caregiver if one person will be managing a family member or loved one's prescriptions. Just give us a call at (844) 466-6979 or email us at info@nowrx.com and we will be happy to get you set up.

Patient Frequently Asked Questions

What is NowRx Pharmacy?
close icon
Q.
What is NowRx Pharmacy?
A.

NowRx is a retail pharmacy just like any CVS or Walgreens, except instead of customers coming into the store to pick up their medications, we deliver it in hours free of charge. We have physical locations local to every area we service and offer the same services as a traditional retail pharmacy.

Why is NowRx better than my traditional retail pharmacy?
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Q.
Why is NowRx better than my traditional retail pharmacy?
A.

NowRx offers several benefits over traditional retail pharmacies including:

  • Free prescription delivery in hours
  • Assistance with insurance & prior auths
  • Automatic coupon search & application
  • Low cash prescription pricing
  • 5-star rated customer service
What insurance plans does NowRx accept?
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Q.
What insurance plans does NowRx accept?
A.
NowRx Pharmacy accepts all major insurance plans with the exception of Kaiser.
How do I send a new prescription to NowRx Pharmacy?
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Q.
How do I send a new prescription to NowRx Pharmacy?
A.
Your doctor can send a new prescription to NowRx Pharmacy through e-prescribe or fax. We are in all EMR systems.
How do I transfer/refill a prescription from another pharmacy with NowRx?
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Q.
How do I transfer/refill a prescription from another pharmacy with NowRx?
A.

Transferring/refilling a prescription with NowRx Pharmacy is simple and takes seconds.

Just text us at (844) 466-6979 a picture of the empty prescription bottle you would like us to refill/transfer or go to https://nowrx.com/get-started and fill out our transfer/refill request form.

We will take care of the rest!

How many locations does NowRx have and where do they offer delivery?
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Q.
How many locations does NowRx have and where do they offer delivery?
A.

At the moment, NowRx has multiple locations throughout California and Arizona.

You can check below to view a full list of NowRx Pharmacy locations and enter your address to see if we service your area.

NowRx Pharmacy Locations and Service Area Check

How long does medication delivery from NowRx typically take?
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Q.
How long does medication delivery from NowRx typically take?
A.

Medication delivery from NowRx will arrive at your house within 3-4 hours of us receiving the prescription from your doctor. If you are transferring or refilling a prescription from another pharmacy, we will deliver the prescription within 3-4 hours of receiving the transfer from your current pharmacy.

If we receive a prescription outside of our normal business hours, we will deliver it the following business day.

In some cases, there may be delays if your insurance company requires prior authorization or if you require a rare medication that we do not typically carry in stock. In these situations, we will notify you as soon as possible and do everything we can to find a solution!

How does NowRx ensure the safe delivery of my medication?
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Q.
How does NowRx ensure the safe delivery of my medication?
A.

All NowRx deliveries are made by HIPAA-certified NowRx employees. These pharmacy employees have undergone extensive background checks and training to ensure safe medication delivery.

Does NowRx deliver refrigerated medications or schedule 2 controlled substances?
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Q.
Does NowRx deliver refrigerated medications or schedule 2 controlled substances?
A.

Yes. For a controlled substance or refrigerated medication delivery, NowRx will need proof of identification and a signature at the time of delivery.

How does NowRx handle special requests?
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Q.
How does NowRx handle special requests?
A.

Special requests (e.g. blister packs, medication sorting, etc.) are available upon request. Just let our pharmacist know when they reach out to schedule your delivery!

How do I schedule a free consultation?
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Q.
How do I schedule a free consultation?
A.

Scheduling a consultation with a NowRx pharmacist is easy and can be done in minutes.

Just text or call (844) 466-6979 and one of our pharmacy team members will be happy to assist you.

What medications does NowRx Pharmacy deliver?
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Q.
What medications does NowRx Pharmacy deliver?
A.

NowRx Pharmacy offers delivery of over 250 prescriptions including controlled and refrigerated medications. We also offer delivery of common over-the-counter medications and supplements like Tylenol, Vitamin D, etc. We do not offer compounding at this time.

How do I request an FSA receipt?
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Q.
How do I request an FSA receipt?
A.
How do I request an FSA receipt? NowRx Pharmacy is happy to provide an FSA receipt upon request. Just give your local NowRx pharmacy a call or email us at info@nowrx.com

Doctor Frequently Asked Questions

How can NowRx afford to deliver in hours for free?
close icon
Q.
How can NowRx afford to deliver in hours for free?
A.

NowRx has proprietary software and technology inside each pharmacy which increases efficiency and reduces costs considerably. This allows NowRx to operate at about 1/100th the cost of a traditional retail pharmacy like CVS or Walgreens.

We then use these savings to provide customer benefits like free delivery in hours, better customer service, and better cash pricing.

How is NowRx different than a mail-order pharmacy?
close icon
Q.
How is NowRx different than a mail-order pharmacy?
A.

Unlike mail order pharmacies:

  • NowRx has physical pharmacies local to every area we service.
  • NowRx has physical pharmacies local to every area we service.
  • NowRx employees deliver all medications (opposed to using 3rd parties like USPS).
  •  NowRx delivers in hours as opposed to mail services which can take 3-14 days.
  • NowRx delivers controlled and refrigerated medications.
  • NowRx has live pharmacy team members available to answer any questions.
How can NowRx help my practice and patients?
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Q.
How can NowRx help my practice and patients?
A.

NowRx can help your office staff and patients save significant time and money.

Saving your office staff time:

  • Proactively communicate and educate patients on their medication regimen
  • Assist with prior authorizations and insurance approval
  • Accept standing orders and special requests

Saving your patients money:

  • Free prescription delivery in hours, same or lower drug price/copay
  • Automatically apply available drug coupons to lower out-of-pocket costs
  • Check for lower cash prices and outline options for patients
How do I send a prescription for my patient to NowRx Pharmacy?
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Q.
How do I send a prescription for my patient to NowRx Pharmacy?
A.

Sending a prescription to NowRx Pharmacy is easy.

Just ePrescribe to NowRx (we are in all EMRs) or send it to your local NowRx by fax.

If you are having trouble, please do not hesitate to call our pharmacy or email us at info@nowrx.com and we will get back to you as soon as possible.

How does NowRx help with prior authorizations?
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Q.
How does NowRx help with prior authorizations?
A.

NowRx can help your office save significant time by handling prior authorizations.

We use Cover My Meds and can start the process online for you, fill out all the information that is needed and then reassign in the portal to your team so they can add any medical information that is needed for approval. Your office will then need to submit to the insurance company. Once this has been submitted, we will track if it is approved or denied and communicate with your office and the patient as needed.

In some cases, if your office has a lot of prior auths and is looking for even more support, NowRx Pharmacy can take full responsibility for the entire process via a Collaborative Practice Agreement which authorizes us to speak to the insurance plan on behalf of your office. To learn more about this, please email us at info@nowrx.com.

Does NowRx Pharmacy accept standing orders?
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Q.
Does NowRx Pharmacy accept standing orders?
A.

Yes, any practice that wishes to provide a standing order form may request one by emailing us at info@nowrx.com or contacting their dedicated NowRx representative.

Does NowRx provide consultation for patients?
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Q.
Does NowRx provide consultation for patients?
A.

Yes, NowRx provides free consultations to every patient over the phone or in person if they would like to set up an appointment to come see the pharmacist in person. For more information, please call your local NowRx Pharmacy.

How long does medication delivery from NowRx take?
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Q.
How long does medication delivery from NowRx take?
A.

Medication delivery from NowRx will arrive at your patient's house within 3-4 hours of you sending the prescription to us. If the patient is transferring a prescription from another pharmacy, we will deliver the prescription within 3-4 hours of receiving the transfer from their current pharmacy.

If a prescription is sent outside of normal business hours we will deliver it the following business day.

In rare cases, the delivery may not be same-day e.g. if a prior authorization is required and is taking longer than usual. In these situations, we will notify the patient as soon as possible and do everything we can to find a solution!

What are NowRx cash prices like?
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Q.
What are NowRx cash prices like?
A.

NowRx Pharmacy cash prices are competitive or beat even leading coupon cards like GoodRx. To check the cash price for a specific medication, please give your local NowRx Pharmacy a call.

How does NowRx improve medication adherence and patient safety?
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Q.
How does NowRx improve medication adherence and patient safety?
A.

Multiple studies have shown that home delivery of prescription medications and better patient education increase adherence and compliance to medication regimens.

In addition, NowRx Pharmacy proprietary software and robotic automation reduces average dispensing error rates by over 1000x. In 2020 SureScripts recognized Nowrx Pharmacy as a finalist for the White Coat Awards in the Highest Accuracy category.

What medications does NowRx Pharmacy deliver?
close icon
Q.
What medications does NowRx Pharmacy deliver?
A.

NowRx Pharmacy offers delivery of over 250 prescriptions including controlled and refrigerated medications. We also offer delivery of common over-the-counter medications and supplements like Tylenol, Vitamin D, etc. We do not offer compounding at this time.

How does NowRx apply/handle drug coupons?
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Q.
How does NowRx apply/handle drug coupons?
A.

NowRx automatically searches for and applies any manufacturer coupon that will lower your patient's out of pocket costs. We keep a database of existing medication coupons and anytime a new drug is prescribed our pharmacy team checks with the manufacturer to see if there is a coupon available.

Many pharmaceutical reps recommend working with NowRx on new medications for this reason as we make sure coupons are handled properly and costs for new medications are kept in check for patients.

This feature has saved customers over $1.5M to date.

What insurance plans does NowRx Pharmacy accept?
close icon
Q.
What insurance plans does NowRx Pharmacy accept?
A.

NowRx Pharmacy accepts all major insurance plans with the exception of Kaiser.

General Business Questions

What is NowRx Pharmacy?
close icon
Q.
What is NowRx Pharmacy?
A.

NowRx is a retail pharmacy just like any CVS or Walgreens, except instead of customers coming into the store to pick up their medications, we deliver it in hours free of charge. We have physical locations local to every area we service and offer the same services as a traditional retail pharmacy.

How is NowRx different than a mail order pharmacy?
close icon
Q.
How is NowRx different than a mail order pharmacy?
A.

Unlike mail order pharmacies:

  • NowRx has physical pharmacies local to every area we service.
  • NowRx employees deliver all medications (opposed to using 3rd parties like USPS)
  • NowRx deliveries arrive within hours as opposed to to mail services which can take 3-14 days.
  •  NowRx delivers both controlled and refrigerated medications for no additional charge
  • NowRx always has a live pharmacy team member available to answer your questions.
How can NowRx afford to deliver in hours for free?
close icon
Q.
How can NowRx afford to deliver in hours for free?
A.

NowRx has proprietary software and technology inside each pharmacy which increases efficiency and reduces costs considerably. This allows NowRx to operate at about 1/100th the cost of a traditional retail pharmacy like CVS or Walgreens.

We then use these savings to provide customer benefits like free delivery in hours, better customer service, and better cash pricing.

How does NowRx make money?
close icon
Q.
How does NowRx make money?
A.

NowRx makes money like all pharmacies and healthcare services – reimbursement from insurance and copays from the patient.

How does NowRx protect my personal health information?
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Q.
How does NowRx protect my personal health information?
A.

At NowRx Pharmacy, we take our customer's data very seriously and employ a number of safeguards to ensure the security of the data we collect including but not limited to maintaining all health-related data offline on a secure HIPAA compliant server.

To learn more, please take a look at our Privacy Policy and Privacy Practices.

Submit a Question

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Still have questions about how to get started with NowRx Pharmacy? Email us at info@nowrx.com and we will be happy to help.

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Learn More About NowRx Pharmacy

Fill out the form below and a member of our pharmacy team will reach out to you within 24 hours.

*Upon receiving your prescription transfer request, NowRx will need to contact you to set up a delivery. To avoid any delay, please ensure the information you have provided is correct.

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Fill out the form below and a member of our pharmacy team will reach out to you within 24 hours to provide details on how to get started.

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NowRx Pharmacy
Transfer Prescriptions

*Complete this form to transfer a prescription from another pharmacy.

*Upon receiving your prescription transfer request, NowRx will need to contact you to set up a delivery. To avoid any delay, please ensure the information you have provided is correct.

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NowRx Pharmacy
Refill Prescription

*Complete this form to transfer a prescription from another pharmacy.

*Upon receiving your prescription transfer request, NowRx will need to contact you to set up a delivery. To avoid any delay, please ensure the information you have provided is correct.